Privacy policy

Native Blends

At Native Blends, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help. Please review our refund guidelines below.

1. Returns & Refund Eligibility

We accept returns and issue refunds on most items within 30 days of delivery, provided the product is:

● Unopened.
● Unused.
● In its original packaging.
● In the same condition you received it.

For health, hygiene, and safety reasons, opened or partially used consumable products cannot be returned or refunded unless they arrived damaged or defective.

1. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

We may request:

● A description of the issue
● Photos of the damaged item and packaging

Once verified, we will offer:

● A replacement, or
● A full refund (including shipping costs)

1. Non-Refundable Items

The following items cannot be returned or refunded:

● Opened or used consumable products
● Sale or clearance items
● Gift cards
● Custom or limited-batch orders

1. How to Request a Refund or Return

To start a return or refund request, please contact our support team at:

support@nativeblends.com

Include:

● Your name
● Order number
● Reason for the return
● Photos (if applicable)

We will provide instructions for returning your item. Please do not return products without contacting us first.

1. Shipping Costs

● Original shipping charges are non-refundable unless the return is due to our error.
● Customers are responsible for return shipping costs.
● We recommend using a trackable shipping service; we are not responsible for lost return shipments.

1. Refund Processing Time

Once your return is received and inspected, we will notify you of approval or denial.

Approved refunds are issued within 5–10 business days to your original method of payment.

1. Exchanges

If you need to exchange an eligible item, we will process it once the returned product is received and approved.